1. Who we are
The data controller is Ciberseg Unipessoal Lda, a company registered in Cabo Verde with its registered place of business in Mindelo, São Vicente, Cabo Verde. You can contact us about data-protection matters at info@ciberseg.cv.
2. Data we collect
We may collect and process the following categories of personal data:
- Contact and identity data: name, company name, job title, email address and telephone number provided via our contact form or direct correspondence.
- Technical data: IP address, browser type, device identifiers and pages visited, collected automatically when you use our website.
- Communications data: the content of messages you send us and our responses.
- Contract and billing data: information necessary to provide our services and issue invoices, where a commercial relationship exists.
3. Lawful bases for processing
We process your personal data on the following legal bases:
- Consent — where you have ticked the consent checkbox on our contact form or otherwise indicated agreement.
- Legitimate interests — to respond to general enquiries, protect our network and improve our services.
- Contract performance — to fulfil obligations under a service agreement with you or your employer.
- Legal obligation — where applicable law requires us to retain or disclose data.
4. How we use your data
We use personal data to:
- Respond to your enquiries and provide the services you request.
- Send service-related communications and proposals.
- Maintain the security and functionality of our systems.
- Comply with applicable legal and regulatory obligations.
- Improve our website and services through aggregated, anonymised analysis.
5. Data sharing
We do not sell, rent or trade your personal data. We may share it with trusted third-party processors (for example, cloud hosting or email delivery providers) who act only on our instructions and are bound by appropriate data-processing agreements. Where data is transferred outside the European Economic Area, we rely on approved transfer mechanisms such as Standard Contractual Clauses.
6. Retention
We retain personal data only for as long as necessary for the purposes set out in this notice or as required by applicable law. Enquiry data from the contact form is retained for a maximum of 24 months unless a commercial relationship is established.
7. Your rights
Subject to applicable law, you have the right to access, rectify, erase, restrict or object to our processing of your personal data, and to receive a portable copy. You may also withdraw consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, contact us at info@ciberseg.cv.
8. Cookies & analytics
We use only essential local storage (to remember your language and consent choice) and, when enabled, privacy-friendly cookieless analytics that loads only after you opt in. We do not use advertising or cross-site tracking cookies. See our Cookie Policy for details and how to change your preference.
9. Security
We implement appropriate technical and organisational measures — including encryption, access controls and periodic security reviews — to protect your personal data against unauthorised access, disclosure or loss.
10. Changes to this notice
We may update this privacy notice from time to time. Material changes will be communicated via our website. The date at the top of this page indicates when the notice was last reviewed.
11. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant data-protection authority in your country of residence or with the competent supervisory authority in Cabo Verde.